Our Story
Sydney's colour specialists - trusted since 1988.
Characters Hair is a modern luxury salon in Randwick, and one of the Eastern Suburbs' most trusted names in colour, cut and all types of hair transformation. If you're looking for a hairdresser in Sydney's east who will take the time to get your tone right, you'll find us on the first floor of the Royal Randwick Shopping Centre - as we have been, and as generations of clients have known us, since 1988.
A salon built on trust
Characters Hair opened its doors in 1988 with a simple belief: that great colour is equal parts science and artistry, and that the best results come from truly knowing your client's hair.
Nearly four decades on, that philosophy hasn't changed. We've watched clients become friends, and friends bring their families. From our first-floor home in the Royal Randwick Shopping Centre, we've stayed devoted to the craft - refining our technique, investing in our team and never losing the personal touch that started it all.
A Message from the Woman Behind Characters
Every client who walks through our door is the reason Characters Hair exists. For me, this salon has always been about more than hair - it's about the trust you place in us and the care we give back with every visit.
My team and I are proud to continue the tradition of colour, craft and genuine connection that has defined us since 1988. Whether it's your first visit or your hundredth, we can't wait to welcome you and look after you like family.
Dilini
Our Awards
Recognised across the Eastern Suburbs
Finalist
2026
Hairdresser
Finalist
2024
Hairdresser
Finalist
2022
Hairdresser
Finalist
2019
Hairdresser
Finalist, Hairdresser category, Randwick City Local Business Awards - 2026, 2024, 2022 and 2019.
View our award profile →What We Believe
Our philosophy
Colour is our craft
We've built our reputation on colour. Every one of our specialists trains relentlessly in the art of balayage, blonding and correction.
Every client, personally
No two heads of hair are alike. We listen, consult and tailor every service to you - never a formula, always a conversation.
Only the finest
As a L'Oréal Professionnel colour salon, we pair industry-leading colour with luxurious Kérastase haircare for beautiful, healthy, long-lasting results.
We don't just colour hair. We build relationships that last a lifetime - one appointment, one conversation, one beautiful result at a time.
The Characters Hair Team
Good to Know
Common questions
- Where exactly are you located?
- Characters Hair is on the first floor of the Royal Randwick Shopping Centre, 73–109 Belmore Road, Randwick NSW 2031. We're in the heart of Randwick, easy to reach from right across Sydney's Eastern Suburbs.
- Is there parking?
- Yes - there is 4 hours of free parking at the Royal Randwick Shopping Centre. Park downstairs and take the lift up to the first floor; there is no need to find street parking.
- Do you do colour correction?
- Yes. Colour correction is one of our specialties - from banded or brassy tones to fixing colour that hasn’t gone to plan. We book a consultation first so we can assess your hair and plan the safest path to the result you want.
- Do you do hair extensions?
- Yes. At Characters Hair, our Senior Stylists expertly colour-match and apply your hair extensions, ensuring the same specialist who creates your colour also blends your extensions seamlessly. We offer tape extensions, keratin bonds, and hand-tied wefts, all tailored to your natural hair, lifestyle, and hair health for flawless length and volume.
- What are your opening hours?
- We are open Monday to Wednesday 9:00am – 5:30pm, Thursday 9:00am – 8:00pm (late night), and Friday and Saturday 9:00am – 5:30pm. We are closed on Sundays.
- How do I book an appointment?
- You can book online any time through our booking system, or call the salon on (02) 9399 7897. For colour corrections and extensions we recommend booking a consultation first.
Products We Trust